FAQ
The questions finance teams actually ask.
What happens when a tax law changes mid-year?
We add a new version of the rates with the date the change starts. Months paid before that date keep the old rates for good, so a past month never quietly changes.
Do you file and remit on our behalf?
We produce the figures every month, and where we have a country's official form we produce the completed filing ready to submit. We do not transmit to the authority or move the money for you: you or your agent file and remit. Ghana's PAYE schedule is produced today; more forms are being added country by country.
Can we run one country on Payloom and keep the rest where they are?
Yes. Each country runs independently. Move one to start, keep the others where they are, and add more when you are ready.
How do we know the tax rates are right?
Every rate set is checked against the statutory authority and countersigned by a second named person before it can price a production run. Each payslip carries the exact version it used and the name of the person who signed it off.
What if a change is backdated?
A retro adjustment recomputes the affected months against the rules that were in force then, and carries the difference into your next run. A month that was already paid is never rewritten.
Is there an implementation fee?
Adding a country is setup work: you send us the legislation and a recent payslip, and we build and check the rates, usually within about six weeks. On Growth, new countries come at no extra charge.
Who owns the data?
You do. Your full history is exportable at any time, in formats a finance team can actually use.
What if our country isn't covered?
Send us the law. A new country is configuration and checked rate data, not a code release, so adding one is setup work rather than a wait for the next version.